FAQ's
Shipping & Returns
Have questions about how we ship your orders or how our return process works?
Find quick answers about delivery times, order tracking, cancellations, returns, and refunds in our Shipping & Return FAQs below.
We're committed to making your experience with Dakeya Bike smooth, secure, and hassle-free!
Do you offer free shipping?
Yes! Dakeya Bike offers FREE shipping on all orders within the continental United States.
How long does delivery take after placing an order?
Orders are typically processed within 1–2 business days and delivered within 5–7 business days via FedEx or UPS.
Will my eBike and battery ship together?
Sometimes your bike and battery may ship separately due to shipping regulations. You will receive separate tracking numbers if this occurs.
Can I ship to a PO Box or military APO address?
No. We do not deliver to PO Boxes or APO/FPO addresses. Please provide a valid physical street address.
What is your return policy for bikes?
We accept returns within 30 days of delivery, provided the bike is unused, in new condition, and returned in its original packaging. Prior authorization is required. For non-quality returns, a 10% restocking fee plus actual return shipping costs of up to $300 may apply.
Who is responsible for return shipping costs?
Customers are responsible for all return shipping fees unless the product is defective. All returns must be insured for the full purchase value.
What should I do if my bike arrives damaged?
Please document the damage with clear photos or videos and contact info@dakeyabike.com within 7 days of delivery. Include your order number so our support team can assist with replacement parts, a replacement, or an approved return.
How long does it take to receive a refund after a return?
Approved refunds are issued to the original payment method within 3–5 business days after the returned item is received, inspected, and approved. Your bank or payment provider may require additional processing time.
Orders
Below are some of are common questions about orders
How can I place an order on DakeyaBike.com?
You can easily place an order by selecting your preferred bike or accessory, adding it to your cart, and completing checkout with your billing, shipping, and payment information.
Can I modify or cancel my order after placing it?
You can cancel your order for a full refund before it ships. Once you receive a shipment confirmation email, cancellations are no longer possible, and a return process will be required.
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use the tracking number to monitor the delivery status on the carrier’s website.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout for your convenience.
What should I do if I receive the wrong item or my order is incomplete?
Please contact our customer support team at info@dakeyabike.com within 48 hours of delivery. Provide your order number and details so we can quickly assist you with a solution.
